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850.747.0581 Sales International
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Support Telephone:
 1.850.747.0581 option 2

 

 

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Latest Support News and Alerts

  • *** ALERT ***  Offline File Sharing must be disabled in all cases.  Click Here.

  • Execu/Touch Point of Sale receipt and kitchen printers require special settings in order to operate correctly with Windows Vista and Windows 7.  Contact support for more information.

  • For customers having trouble printing Guest Folios or Registration Cards on one or more terminals please click here for more information regarding this incident.

  • Please click here to read Microsoft's latest news regarding supported operating systems.

Execu/Care Training and Support

Support Telephone 1.850.747.0581 option 2

Customer support is such a high priority at Execu/Tech that we gave it a special name- Execu/Care. We think the name reflects the attitude we have toward each and every customer. We care about their success. Their success is our success.

The majority of incidents from Execu/Care customers are handled immediately. We use real people to take your messages and have technicians on staff 7 days a week, 24 hours a day.

Execu/Care customers are entitled to priority response time, 24/7. 

Non Execu/Care customers are entitled to 24 hour response time during regular office hours, Monday-Friday 8:30 to 5:00 CST.

To ensure that our users are getting the most from their system, we offer the following methods of training:

  • Built-in help files

  • Online user guides

  • Printed Manuals

  • Live remote training (using GoToMeeting™, PCAnywhere™, UltraVNC, or Terminal Services remote control software, our trainers can provide a truly interactive training experience for your staff.)

  • On site training with individual or group sessions

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*Disclaimer: No claim is made to the exclusive right to use 'hotel management system' apart from the mark as shown.